Category Archives for "Frequently Asked Questions"

Modern Business Profile – Mississauga’s Credit River Dental

In this installment of our Modern Business Profile series, we learn more about Credit River Dental and how they’ve set them apart from the competition along with how they’ve overcome challenges to become one of the top businesses in their competitive marketplace.

How long has Credit River Dental been in business for?

Since June 2009.

What's the most rewarding part of operating a small, local business?

It would have to be that you are creating something that you had envisioned.  Of course there are going to be growing pains but that is just one of the many accepted challenges that come with being your own boss.

What are some of the challenges you've faced?

Everyone comes from different backgrounds and different experiences and dental patients are no different. They have experiences at previous dental offices, good and bad. If they were bad, you have to be the one to convince them and eventually show them that things will be different. In a good way obviously. If their experiences were good then you have to make sure that you surpass their expectations.

How have you overcome them?

Be sincere and never ever disparage another dentists’ work because you just do not know the circumstance in which the work was done. Be as educated as you can possibly be and do not be afraid to refer out to a specialist what you do not feel comfortable treating. It’s better for the patient and your practice.  Always remember that because we are dealing with people and biology, perfection is never a realistic goal but always, always aim for excellence.

Describe your team in six words

Not just great staff, great people.

Why did you pick Mississauga to set up shop?

I grew up and went to school in Toronto and I worked for a number of years in Hamilton so the Golden Horseshoe has always been home for me. Family and friends have always been very important to me so I didn’t want to have to travel too far to be able to see them on a regular basis.

Mississauga is a great in between, Port Credit is a beautiful area and as luck would have it my wife and her family have lived here for most of their lives.

What advice do you have for other entrepreneurs?

Have integrity and take great care of your clients.

What trends do you predict for your industry over the next few years?

As the population ages I think there are 2 main areas that will come to the forefront. Firstly I believe that patients will be made more aware of the connection between oral and systemic health especially as the population ages. Let’s take sleep apnea for example. Our office screens everyone for sleep apnea which in my mind is one of the most under diagnosed conditions in our society. The oral health care provider really is the first line of defense with sleep apnea since we routinely spend 30-60 minutes looking down your airway. The link between gum disease and a number of autoimmune conditions has been well documented for at least a decade now.

Secondly, everyone wants that fountain of youth as we get older and we have great options for providing that whether it be in the form of porcelain veneers or brightening up your smile with an in office whitening session. Maybe you want to straighten those crowded teeth you have been thinking about for many years but were just too busy focusing on raising your kids and your family and neglected taking care of yourself. We have many many adult orthodontic patients because it’s not just about esthetics anymore but also about hygiene and function.

In a crowded marketplace, how does Credit River Dental set itself apart?

Dentistry has evolved and is ever so changing.  It is important to recognize that keeping current and updated will allow you to give the best care possible to your patients. Our team at Credit River Dental Centre prides ourselves on our commitment to our valued patients which is driven by our passion about the field of dentistry.  It isn’t about just teeth anymore, it’s about providing custom comprehensive care.  From the moment you contact our office, our team will ensure we look after any concerns or questions you may have about your oral health.  From the moment you step into our office, you become part of our Credit River Dental Centre Family and our team ensures that we always give you a reason to smile!  We pride ourselves on our ability to work well together as a team and we love hearing patients tell us the office has a warm family environment.   Custom comprehensive care is what we’re all about because after all “No Two Smiles Are Alike!” and we invite you and your family to become part of the Credit River Dental Family.  

114 Lakeshore Rd E, Mississauga, ON L5G 1E4 
(905) 278-4297

3 ways to help you maximize your dental coverage

Many patients typically don't know how their dental coverage works, how the claims are being paid or what their plan pays for.

Listed below are 3 ways to help you maximize your dental coverage for the treatment plan we have customized for you:

Benefit Year: Truth be told many dental carriers will run through a Calendar year benefit plan which means that it runs through January 1st until December 31st of each year.  Other insurances will run based on when you received your coverage (eg: April 1st - March 31st) It is always good to know what benefit year your insurance runs so that you can utilize the maximum dollar amount that is allowed per year.

Maximum: As noted above, your benefit year will determine when your dollar maximum will restart. Some insurances have a specific dollar amount every year and some do not.  For patients that have dollar maximums, it is recommended that you get all necessary treatment done within your benefit year so that when your insurance renews, the new maximum is utilized for any treatment that may be required during that year.  Please note that it is always best to do the treatment recommended when it is recommended or shortly after.

Hygiene: Did you know that if you have coverage for a Recall (cleaning) every 6 or 9 months, this does not mean that you are only eligible for a hygiene appointment only every 6 or 9 months. Most plans usually divide your hygiene appointment into two different categories-(1) your recall exam (when the dentist checks for any urgent issues, your polishing, and fluoride which is only covered every 6 or 9 months and (2) the actual removal of tartar or hard deposits (scaling/debridement - the cleaning part of the appointment). However, this does not mean that you are only allowed to come for your hygiene appointment for that time. Your dental carrier will provide you with a specific amount of scaling or root planing units (tartar removal or the actual cleaning) What does that mean?  Well this means that your dental plan allows you to have a specific amount of units (4 units, 8 units, 16 units) or some may have no maximum at all. With this being said, you are eligible to have your hygiene treatment done more frequently which is determined by your periodontal (gum) condition which is evaluated during your hygiene appointments at your comprehensive oral examination.  The average length of the appointment determines how many units are utilized.

It is important to remember that although you might base your treatment decisions on what your insurance will pay, optimizing your oral health is our number one priority at Credit River Dental Centre.  As your oral health partners, we are always available to help you understand the details of your dental coverage so don't hesitate to ask us if you require clarification.

Keep in mind that your treatment plan is created with your optimal oral health in mind and not around what your insurance covers.  Your insurance is only a form of payment for the treatment recommended.

Helpful tip: Give your HR a call and find out if you have a "Health Spending Account" which is an alternative health benefit that provides reimbursement for health related expenses that is over and above your regular benefit plan(s).  Your employer will know whether you are eligible for this.  In most cases, it is not a benefit that is provided by the same Dental Insurance Company so do not contact your dental insurance company to inquire about this.

Another Helpful tip:  Did you know that any treatment not covered by your dental plan may be eligible for tax deduction. Don't forget to ask us for your tax statement at the end of the year.